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Stock Profile
RightNow Technologies, Inc. (RTI) offers customer relationship management (CRM) software solutions, which address the customer service, sales, and marketing requirements of enterprises. The company's RightNow Service includes customer service solutions across multiple customer interaction channels, including Web, interactive voice, email, chat, and telephone. Its enterprise applications comprise Web self-service portal, closed-incident metrics, voice, chat and collaboration, Web site search, computer telephony integration toolbar, and intelligent agent desktop. RTI's RightNow Sales solution automates the sales process functions, as well as leverages the information from customer service interactions. Its modules include sales force automation desktop and Rightnow locator. The company's RightNow Marketing provides tools for marketers to create and execute multichannel, multistage campaigns, and target existing customers through its marketing and metrics tools. Its RightNow Analytics offers standard reports, the ability to modify the standard reports, create new reports, create exception-based notification alerts, and customize dashboard presentations. The company's hosting management system (HMS) enables businesses to monitor and manage their hosted CRM application. It manages the online delivery of software, including designing and testing the architecture, establishing and maintaining security policies, monitoring of the data center operations, and maintaining and upgrading the HMS. In addition, the company provides consulting, education, and development services. RTI offers its products and services to technology, financial and insurance, consumer products, telecommunications, travel, and hospitality industries, as well as government agencies and educational institutions in the United States, England, Germany, Japan, and Australia. RightNow Technologies was founded by Greg R. Gianforte in 1995 and is headquartered in Bozeman, Montana.
